FAQ's

🔌 General Questions

Q: What’s the difference between the Wireless Adapter and the CarPlay Pro Box?
A:

  • The Wireless Adapter simply converts your car’s wired CarPlay or Android Auto to wireless — no cables, no clutter.

  • The CarPlay Pro Box adds streaming capabilities like Netflix and YouTube, while still offering wireless CarPlay and Android Auto.

Q: Will these work in my car?
A:
If your car already has wired CarPlay (or Android Auto), then both devices will work. Compatible with 98% of cars made from 2016 onward.
→ Still unsure? Message us with your car make, model, and year.

📱 Wireless CarPlay Adapter FAQs

Q: Does the adapter support Android Auto too?
A: Yes! It works with both Apple CarPlay and Android Auto (as long as your car supports them wired from factory).

Q: How do I install it?
A: Just plug it into your car’s USB port, pair your phone via Bluetooth, and you’re done. It auto-connects every time you start the car.

Q: Is there any lag or delay?
A: Not at all. The adapter uses a high-speed chip for lag-free performance, with quick auto-pairing and stable connection.

Q: Does it need an app?
A: Nope. No app, no subscriptions, no setup beyond the first pairing.

🎬 CarPlay Pro Box FAQs

Q: What does the CarPlay Pro Box do?
A: It unlocks full streaming entertainment — including Netflix, YouTube, Google Play Store — right on your car’s display. It also offers wireless CarPlay and Android Auto.

Q: How do I install and set it up?
A:

  1. Plug the box into your car’s USB/USB-C port

  2. Pair your phone via Bluetooth

  3. Connect the box to your mobile hotspot

  4. Sign into Google

  5. Log into Netflix, YouTube, etc.
    That’s it!

Q: Can I use CarPlay and Netflix at the same time?
A: No — the system uses one protocol at a time. Switch between entertainment mode and wireless CarPlay as needed.

Q: Will it keep my original controls?
A: Yes — your car’s touchscreen, steering buttons, and voice control will all continue to work.

Q: Does it need a subscription?
A: No subscriptions. You only need your own Netflix/YouTube login and hotspot connection.

Q: Can I watch videos without internet?
A: Yes — the box supports offline video/music playback via TF card.

🚚 Shipping & Warranty

Q: Do you ship internationally?
A: Yes! We offer tracked & insured worldwide delivery (4–7 business days on average).

Q: What if I’m not happy with the product?
A: No worries — you have a 60-day risk-free trial. If you don’t love it, we’ll give you a full refund.

💬 Still Have Questions?

Reach out to us at support@shopolyx.com or through the support page.
We’re happy to help with compatibility checks or troubleshooting.